FAQ

 

Can I come and pick up my product?

ModChipsDirect is a vitual business, and we operate all online.

 

You aren't one of those Asia based companies that can't respond to my  emails in English are you?

We are all English speaking, and not based in Asia :)

What currency are orders charged in?

All items default in USD. There is a drop down box if you would like to estimate the price in Euro, or Pounds, but orders are always charged in USD, so its best to leave the currency to that.

 

How much tax do i have to pay on checkout?

Nothing. This is a tax free website as most items are shipped from just outside the US!

 

Does that mean I need to pay import duties, when the product arrives?

Although we cannot elimate the possibilty, we do everything we can to stop this from happening. We do this by marking products as gifts, promo items, and having a lower item value.

 

Can you beat other prices?

We usually can if the company is an official reseller of a product and same similar waranty terms as us. Please contact us before buying.

 

How long does it take to send out an order?

We work every single business day, and will ship all in stock items with 24 hours of the payment being recieved.

 

What shipment methods do you use?

Please check this page here for shipping info

What payment methods do you use?

Click here for payment options

 

What is the warranty period for the items you sell, and what is the process if an item is faulty?

This information is on the product page. Most devices have a period of 6 months. If an item is DOA or faulty within the warranty period the user is responsible to return shipping to us. We will pay for shipping back if the item is faulty, if the item is not faulty you will be contacted for funds for the repostage of your item. Please not that if an item is defective we will repair/replace the item. Because of the nature of the product, and the fact that we do not have a physical store and we don't sell second hand stuff we cannot under any circumstances refund you for your purchase. If you do not agree with this please DO NOT BUY from us. I am sure you don't want to receive a 2nd hand product, and we must do this to ensure this!

Are all sales final?

Yes, we are very fast with shipping so we will not have an opertunity to cancel your order once it is placed.